Defect in hose and very disappointed. Totally unacceptable , as they sent defective products on two occasions
We received the hose for our Hoover Steam Vac from Total Vac which took a very long time from order to delivery. Then when we used this product to clean our rug on main stairway (in preperation for hosting our Thanksgiving Family Get-together) it leaked water onto the floor. We ended up calling a Rug cleaning service. I had to notify Total Vac twice before getting a response. To date I have mailed it back and await refund. Be Advised: They will only refund IF you save the box and all contents therein. I only hope that my shipping costs will be refunded, as I have spent a lot of money for nothing and am very dissatified thus far.
I received a replacement for the defective hose which this company sent on initial order.
This order too, is defective.
It took several attempts and many months, but total Vac did finally refund my money with an apology for their errors. It is for that reason that I changed my previous rating of 1 Star to 3 stars. It took much...
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